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Client Commitment Charter

Our Promise to you

Act in accordance with the Migration Agents Code of Conduct
Provide accurate, up-to-date information and advice
Protect your privacy and personal information
Represent your best interests with honesty and professionalism

How we work with you

Keep you informed of progress at each key stage of your matter
Respond to enquiries within a reasonable timeframe
Explain complex migration law in plain language
Provide realistic expectations about timeframes and outcomes

Your Responsibilities

Provide complete and accurate information
Notify us promptly of any changes in your circumstances
Respond to requests for documents or clarification in a timely manner
Communicate respectfully and professionally with our team

Our Fees and Transparency

Provide a written Service and Costs Agreement outlining our professional fees and any case-related disbursements
Ensure you understand the scope of work before any professional services commence
Should the scope of work expand owing to unforeseen circumstances — such as changes in legislation, policy updates, or new information affecting your case — we will discuss this with you in advance and provide a clear explanation of any revised costs
Issue invoices clearly itemising services provided

Feedback and Continuous Improvement

You can raise any concerns directly with us, where you will be met by our receptive and compassionate team.
Your feedback helps us improve and uphold the highest professional standards.

Our Commitment

With our thanks,

Proud Professional Members of

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Contact Us

+61 8 6830 1213
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+61 493 728 244

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MARN: 2619368

Visa Advisory Australia

Western Australia Head Office
5 Gairdner Road,
Spencer Park, WA 6330
+61 8 6830 1213
connect@visaadvisoryaustralia.com.au

Based in Australia and trusted worldwide — proudly serving clients in Perth, Sydney, Melbourne, Brisbane, Adelaide, Canberra and Hobart, as well as across Asia, Europe and beyond, through secure online consultations that connect with you wherever you are.