These Terms and Conditions (“Terms”) govern your use of our website at www.visaadvisoryaustralia.com.au and at www.visaadvisoryaustralia.com (“Website”), and the booking or purchase of any consultation or migration service (“Services”) from Visa Advisory Australia (“we”, “our”, “us”).

By using our Website, booking a consultation, or purchasing any Service, you agree to be bound by these Terms, along with our Privacy Policy and Website Terms of Use. If you do not agree, please do not use our Website or purchase Services.

1. Registration and Client Information

1.1. To make a booking or purchase a Service, you may be required to provide personal information such as your name, email address, phone number, and payment details (“Your Data”).

1.2. You agree to:

• provide accurate, complete, and current information; and
• promptly update Your Data if it changes.

1.3. We may suspend or terminate your access to our Services if any information provided is false, incomplete, or misleading.

2. Services and Bookings

2.1. Our Services may include paid consultations, strategy sessions, or professional migration advice.

2.2. Services are provided in accordance with Australian law and the Code of Conduct for Registered Migration Agents under the Migration Agents Regulations 1998 (Cth).

2.3. The booking of a consultation does not constitute a migration assistance contract. A separate written agreement will be entered into if you engage us for migration advice or visa application preparation beyond the initial consultation.

3. Fees and Payments

3.1. You agree to pay all fees and charges applicable to the Services you purchase (“Service Fees”).

3.2. All Service Fees are in Australian dollars (AUD) and include GST, unless stated otherwise.

3.3. Payments may be made by credit card, debit card, PayPal, or direct transfer via our authorised booking or invoicing system (such as Migration Manager or an integrated payment platform).

3.4. You authorise us or our payment processor to charge your nominated payment method for the full amount of the Service Fee at the time of booking.

3.5. If payment is unsuccessful, your booking may be automatically cancelled.

4. Cancellations and Rescheduling

4.1. You may cancel or reschedule a paid consultation by providing at least 24 hours’ notice prior to the scheduled time.

4.2. Cancellations made with less than 24 hours’ notice, or non-attendance, will forfeit the full Service Fee, unless otherwise required under Australian Consumer Law.

4.3. You may reschedule a booking once at no cost, subject to availability.

4.4. We reserve the right to cancel or reschedule a Service at any time. If we do so, we will offer an alternative time or a full refund of the Service Fee paid.

5. Refund Policy

5.1. Refunds will only be issued as required by law, including under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

5.2. Where a refund is due, it will be processed using the same payment method used for the original transaction.

5.3. If a refund is not required by law, all Service Fees are non-refundable, including for change of mind, cancellation within 24 hours, or failure to attend a booked session.

5.4. For migration assistance services delivered under a signed Service Agreement, refund terms will be governed by that separate agreement.

6. Intellectual Property

6.1. All materials provided on our Website, or in connection with our Services (including templates, guides, or written advice), remain the intellectual property of Visa Advisory Australia and are protected by copyright and trademark laws.

6.2. You may use such materials only for your personal use related to your visa or migration matter. You must not reproduce, distribute, or republish any content without our written consent.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, we exclude all liability for any loss, damage, or claim (including consequential loss) arising out of your use of our Website, bookings, or Services, except as required under the ACL.

7.2. We do not guarantee that our Website, booking system, or payment gateway will be error-free, secure, or uninterrupted.

7.3. You acknowledge that all information provided during consultations is based on current Australian migration law and policy at the time of discussion, and may change without notice.

8. Australian Consumer Law

8.1. These Terms do not exclude, restrict, or modify any rights or remedies you may have under the ACL.

8.2. Where permitted by the ACL, our liability for the supply of Services is limited to either:

• the resupply of the Services; or
• the cost of having the Services resupplied.

9. Dispute Resolution

9.1. We aim to resolve disputes quickly and professionally. If you have a concern, please contact us first at admin@vaa.com.au.

9.2. Before initiating legal proceedings, both parties agree to attempt to resolve the matter through good-faith negotiation or mediation.

9.3. Nothing in this clause limits your rights to make a complaint to the Office of the Migration Agents Registration Authority (OMARA) or any other relevant authority.

10. Termination

10.1. We may suspend or terminate your access to the Website or Services immediately if you breach these Terms.

10.2. You may terminate your use of our Services at any time by providing written notice, subject to our refund policy in Clause 5.

11. Jurisdiction

11.1. These Terms are governed by the laws of the State of Western Australia and the Commonwealth of Australia.

11.2. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Western Australia and the Commonwealth of Australia.

12. Contact Information

12.1. If you have any questions about these Terms or wish to contact us, please reach out to:

5 Gairdner Road, Spencer Park, WA 6330 – Australia
admin@visaadvisoryaustralia.com.au
+61 8 6830 1213

Effective Date: 30 March 2026
These Terms and Conditons replace all previous versions.